Forgot your password or just want to update it? No worries — it's a simple process. Keeping your password secure is essential to protecting your account and your tickets.
TABLE OF CONTENTS
- I know my current password and want to change it
- I forgot my password
- I didn’t receive the password reset email
- Tips for creating a secure password
I know my current password and want to change it
If you remember your password and want to update it from a desktop:
- Go to your Profile and in the Account Info section, click on Change password.
- Enter your current password.
- Type in a new one folloring our security tips (below).
- Click Update password to save your changes.
I forgot my password
Important: Don’t try to log in more than three times with the wrong password — your account may be temporarily locked.
To reset your password from a browser or mobile app:
- On the login screen, click Forgot your password?
- Enter the email address associated with your StubHub International account.
- Check your email and follow the instructions on the email.
I didn’t receive the password reset email
If you didn’t get the email:
- Check your spam or junk folder.
- Make sure you entered the correct email address.
- Clear your browser’s cache and cookies, then try again.
- Did you register with Facebook? Check the email linked to your Facebook account.
Tips for creating a secure password
Your password is the first line of defense for your account. Make sure it’s strong and unique.
Password requirements:
- Must not be your email address.
- Must be between 8 and 20 characters long.
- Use a mix of numbers, uppercase and lowercase letters, and/or special characters (e.g., !, @, #, $).
Avoid using:
- Your name or date of birth.
- Common passwords like “password” or “123456”.
- Passwords you’ve used on other websites.
- Your registered email address.
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