Have you bought tickets for one of the matches played at St. James' Park? If so, we recommend you to read this article to understand how you will receive your tickets and how to use them on match day.


When will I receive?

Please note that due to sport event, the tickets will be issued by the promoter/organizer very close to the event, sometimes, as close as 24 hours before the event. 


As part of our 100% Guarantee we make sure that you will receive your tickets in time to enjoy the event.


How do I receive? 

There are different delivery options for this event: 


You can identify your ticket type in the following ways:

  • During the checkout you will be able to see this information
  • In the confirmation email you receive once the order is confirmed
  • From your Profile > "Orders" > "Current" tab


Knowing the format that corresponds to you, below you will explain the details on how to receive the tickets. 


Paper

Make sure you provide a valid and correct delivery address. To ensure on-time delivery, we recommend providing an address in Newcastle upon Tyne. It can be a home, an office, an hotel... If you need to change it, you can read the steps here. 


Once the seller deliver, you will receive an email with the delivery details (as courier, tracking number, maybe estimated delivery date...)



Mobile Ticket (Mobile Transfer)

It's a digital ticket that you will need you show from your smartphone. So you must follow these steps from the same mobile.


When the tickets are delivered... 

  1. You will receive an email with the link(s) of the ticket(s) bought – It is a URL per guest, however, you will find a link for Android and another for iOS.
  2. Tap on "Add to Apple Wallet" or "G Pay - Save to Phone" in case you have an iOS or Android mobile phone.
    • If your mobile is Android, you will need to have "Passwallet" installed or other similar apps (like WalletPasses, Pass2U Wallet...). 
      1. On the Download app, tap on the  ⠇ icon,  click on "Share" and choose the Wallet app (if you don't have it, below we recommend you some apps to use). 
      2. Click on Accept to save the tickets in your Wallet app. 
    • If your mobile is iPhone, you will not need to download an external application. 
      1. After pressing "Add to Apple Wallet", a pop-up will open with the entry – If you can't open the link from the email, we recommend copying and opening it directly in Safari, then saving it to your AppleWallet.   
      2. Cick "Next" and an "Automatic Selection" screen will appear. Don't touch! Just tap "Done" to save them in Wallet. 
  3. Open the Wallet app and you will be able to view the tickets. 


On the event day... 

Remember, you are responsible for bringing your ticket to the venue on your smartphone. Image, PDF files or printed tickets will not be valid.


To access the stadium, just open the Wallet app, select the ticket(s) and scan at the gate... Enjoy the match!


After the game... 

You may receive season tickets. For this reason we ask that, once the match is over, you delete the tickets from your Wallet. Otherwise, the subscription will remain linked to your phone. 



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