Bienvenue dans le support StubHub

General questions 7

• Are the tickets I bought on StubHub real?
• If I get cheaper prices on another page, will they match them?
• What are the buyer’ responsibilities?
• Coronavirus update
• How do I know the seller hasn't sold the tickets elsewhere?

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Buying tickets 34

• How to use the filters when looking for tickets
• Why are the number of tickets different in each listing?
• What are the different ticket types?
• Why are some tickets priced differently within the same section?
• Can I negotiate the price with the seller?

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Paying for tickets 8

• Payment methods StubHub accepts
• What is PayPal?
• How to buy tickets with Apple Pay
• I'm getting an error indicating that the card is invalid
• How do I get a receipt for my order?

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Managing your orders 27

• Did my order go through?
• Buying tickets as a guest: How to see your order
• How to return the season cards
• When will I get my refund?
• Finding past StubHub orders

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Getting your tickets 22

• Getting your tickets you bought on StubHub
• Tracking your order
• When will I get my tickets?
• Understanding your order's delivery statuses
• How do E-tickets work?

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Resolving problems 16

• Can't get into an event
• I lost my tickets
• I have a charge on my credit card but there are no orders in my StubHub account. What is going on?
• My postal code isn’t recognized with StubHub
• Why has my purchase been rejected?

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